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Ministry of Sound Access Guide

1. Introduction
Ministry of Sound is dedicated to being inclusive and accessible. This guide provides an overview of our facilities with regard to accessibility. If this doesn’t fully answer your questions, then please do not hesitate to get in touch with a member of our team using the contact details below.

2. Contact Details
For access-related enquiries, please email access@ministryofsound.com or alternatively call our reception team on +44 (0)20 7740 8600.

Phone lines are open Monday - Friday (9.00am - 5.30pm).

Please stipulate whether you would like us to reply to you via email or if you’d like us to ring you. If the latter, within your email please include your contact number and your preferred time for us to call.
Our address is:
Ministry of Sound
103 Gaunt Street
London
SE1 6DP

3. Venue Description
Ministry of Sound is a multi-room Nightclub and Events space situated across a ground and first floor. The ground floor is full accessible with step free access from the entrance to all the following areas;

• The courtyard bar and smoking area.
• The box office.
• The cloakroom.
• The 103 bar, dancefloor and performances.
• The Box dancefloor and performances.
• The Baby box bar, dancefloor and performances.
• Male and Female toilets, both of which have accessible toilets (Please see section 7).

Our first floor which consists of the balcony area, the Loft room and the VIP room and are currently only accessible by a set of stairs.

4. Travelling To And From Our Venue
Our venue, located around the corner from the Elephant and Castle roundabout junction has multiple public transport links close by, including numerous bus routes, Elephant and Castle tube station and Borough tube station.

We recommend using TFL Journey Planner when coming to and from the venue using public transport. For further information, please visit: https://tfl.gov.uk/plan-a-journey/

For licensed taxis and Ubers, our drop-off point is located directly on Gaunt St, less than 10 meters from the entrance of the venue; which is also step free from point of drop off to the venue entrance.

Whilst we do not have dedicated parking for the venue, there are multiple street parking locations within 100 meters of the venue including blue badge holder parking; directly opposite the venue on Gaunt Street.

5. On Arrival
On arrival, you will find 2x General Admission queues to the right of the venue, 1x VIP and Guestlist queue to the left and in the middle an entrance for customers with access needs, access tickets or whom have arranged beforehand to enter before other customers for a variety of reasons.

On approaching the middle entrance; please make yourself known to management or security present who will be able to assist.

All customers are required to be searched on a condition of entry. Please note we do have metal detecting search arches in place at this point; if for any reason you are concerned about these from an access or medical point of view; please do let security and/or management know.

6. Tickets
We provide all customers with access needs complimentary tickets for a carer, assistant or support worker. Once you have purchased your ticket, please get in touch as soon as possible to request this ticket to be sent out.

Whilst the majority of our events are ‘standing’ only shows, we can arrange early access for wheelchair users to allow them to become familiar with the layout before other customers are allowed into the venue.

7. Toilets
Both our male and female toilets located on the ground floor, located either side of the 103 dancefloors, have accessible toilets situated towards the back of the cubicles section.

These are unlocked via the use of a RADAR key which you are welcome to use your own key with. Please ask any member of staff if you require assistance.

8. Performance Access
If you require any of the below; please contact us via access@ministryofsound.com before the event so we can confirm we are able to arrange.
• If you require captioned or signed facilities.
• If you have a vision impairment and require assistance.
• If you require any large print materials.
• If you need early access as a wheelchair user.

10. Assistant Dogs
We allow both assistance and guide dogs at our events. Please email us in advance of the event you wish to attend so we can discuss the procedure and answer any of your questions.

11. Special Effects
We occasionally use a variety of special affects during performances and events, including but not limited to: strobe lighting, lasers, confetti blasts and smoke machines. If you are concerned about any element of special effects, please contact the venue on access@ministryofsound.com.

If an element of special effects means that you are no longer able to attend an event, we will offer a full refund for your ticket and/or the tickets of your party with whom you were attending the venue with.

12. Attitude is Everything
We have partnered with Attitude is Everything to improve Deaf and disabled people’s access to our events. We routinely provide disability awareness training to all of our team members to ensure they are fully aware of our policies and procedures in and around the venue in relation to everything in this guide.

All our team are here to help, whether it be security, bartenders, welfare officers, medics or management. If you have any question or concern; please make yourself know to your nearest member of the team and they will get you the assistance you need.

We have a dedicated member of management who is responsible for all access policy and training at Ministry of Sound can be contacted directly on: info@ministryofsound.com

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