Terms of entry
1. ID
The minimum age of entry into the Ministry of Sound nightclub (“Club”) is 18 unless stated otherwise. Valid ID is required to enter the Club. We will only accept government issued ID such as a photo card driving licence, passport or PASS identification card bearing the PASS hologram.
In conjunction with local authority guidance, we operate an ID seizure policy whereby any false ID will be confiscated and handed over to the police.
For more information on The National Proof of Age Standards Scheme (PASS) please visit their website at www.pass-scheme.org.uk.
2. STUDENT ID
Discounted student tickets are displayed on the event ticket page. Please ensure you bring a valid student ID. Anyone who does not display a valid student ID with their student ticket will have to pay the standard general admission price.
3. DRESS CODE
We ask that our customers arrive smartly dressed and keep it stylish, fashionable and fresh. We work hard to make sure the Club looks ready for you to party so we ask that you do the same. Appropriate jeans, t-shirts and branded trainers are all acceptable. Tracksuits and sportswear are not permitted. Refunds will not be issued on refusal of entry due to our dress code.
4. SEARCH POLICY
Search procedures are within the legal rights of Ministry of Sound and it is a condition of entry to the Club that all customers agree to be searched prior to entry and throughout the duration of their attendance at the Club (if we should deem necessary). This is for the safety of all our customers. Customers will only be searched by a member of the same sex. If customers refuse to be searched, they will be refused entry and escorted off the premises and refunds will not be issued.
We operate a zero-tolerance policy on drugs and anyone who we (in our sole opinion) suspect of taking, dealing or asking for drugs will be searched and ejected from the Club and refunds will not be issued. In instances where drugs are found, customers will be detained, and the matter will be reported to the police. Any customers found to be in possession of offensive weapons of any kind will be detained, and the matter will be reported to the police.
5. ENTRY REFUSAL
The Club’s management team reserve the right, at its sole discretion, to refuse admission into the Club. If you are old enough, look the part and act the right way then you will be welcomed into the Club.
We encourage people to drink responsibly and we reserve the right to refuse admission or service to any customers who we believe (in our sole opinion) are, or appear to be, intoxicated.
Security and / or management may ask for an individual to step out of the queue to further assess any customer that is deemed to be intoxicated (in our sole opinion), if the advice from the staff is followed then we will re-evaluate and permit entry at a later time. Arguing, being abusive or offensive towards any member of staff or another member of the public will result in a refusal for the event. Refunds will not be issued on refusal of entry due to intoxication.
In respect of our neighbours we ask that no one drinks alcohol as they approach the club, and for the benefit of the staff and other non smoking customers we would also ask that no one smokes in the queue. Anti-social behaviour that could be deemed disruptive to our neighbours will result in refusal of entry and refunds will not be issued.
Advertised event times do not reflect the entry times. On both Friday and Saturday nights last entry is 3:00am. On midweek events last entry is 2:00am.
6. REFUND & CANCELLATION POLICY
All prepaid tickets and packages are sold on a non-refundable basis.
Table Service operates a 48-hour cancellation policy, so if you need to cancel your reservation you should do so no less than 48 hours prior to the event date in order to receive a full refund (less any booking fees). Any cancellation less than 48 hours prior to event date will result in the full package charge being non-refundable.
7. PHOTOGRAPHY
Personal photos are permitted in the Club. Unauthorised filming or photography of any kind at the Club is strictly prohibited. Anyone found doing so without our prior written consent is at risk of having his or her property confiscated and being ejected from the Club.
There may from time to time be promotional and/or commercial photography and visual and/or audio recording of the Club, the DJ’s and the customers. By entering the Club, you consent to the filming and recording of your likeness for use by Ministry of Sound for any purpose and in all media.
8. LOST PROPERTY
If an item is found at the Club or left in the cloakroom and not collected, we will endeavour to store the item for a maximum of 30 days. If you have lost an item or had one held during the night but not collected it, please send us a message, you can contact us via lostproperty@ministryofsound.com with as much detail about the item as possible. The more detail you give us the easier it is for us to attempt to locate your item.
9. TICKETING ENQUIRIES
Tickets for our events are sold through multiple platforms please contact the platform you purchased your ticket from.
Seetickets ticket enquiries please visit: https://www.seetickets.com/CustomerService or email: ministryofsound@seetickets.com.
Resident Advisor ticket enquires please email: ticketsupport@ra.co.
10. LARGE GROUP ENQUIRIES
Table Service takes bookings of large mixed male and female groups only. If you are a large single sex group, please contact tableservice@ministryofsound.com prior to booking. Any booking of large single sex groups without contacting us in advance will result in the tickets being non-refundable.