For audio trade enquiries please contact traceyb@gem.co.uk

Should you wish to return your order, please send the item/s to the below address within 30 days of receiving delivery, including a note quoting your order number.

Should you wish to exchange your item for another product, please return the item/s to the below address within 30 days of receiving delivery, including a note quoting your order number and the name of the item you wish to exchange your item for.

Ministry of Sound Returns
Arvato Digital Services
Sonopress (UK) Ltd
Wednesbury One
Black Country New Road
Wednesbury
West Midlands
WS10 7NY

Unfortunately we are unable to refund downloads and tickets purchased through our store.

Please note: Products returned to us must arrive in the same condition in which you received them and in re-saleable condition. Exceptions will be made for faulty goods. We cannot be held responsible for returned items lost in the post so you may wish to send via a recorded delivery method.

If you order an item that is out of stock we will dispatch the rest of your order while we wait for new stock to arrive. We will then dispatch the remaining item when we receive it. This is to ensure you receive your order as quickly as possible.

Typically, you shouldn't have to wait longer than 10 days to receive items that are out of stock. If you do find yourself without the remaining item please get in touch with us so we can look into the matter further.

We currently accept MasterCard and Visa credit cards as well as Maestro and Switch debit cards.

We cannot accept any other forms of payment or take payment over the phone.

Format

Our downloads are encoded in high quality 320kbps MP3 format and supplied in a zip file for fast download. These files can be played on all PC’s, iPods, MP3 players, and compatible mobile phones and stereos.

Please note: Some older titles are encoded in 192kbps and may not be suitable for playing in live venues.

Artwork

Artwork can be downloaded through any media player while connected to the internet. iTunes users can select Advanced then Get Album Artwork to retrieve these files.

Track information

All tracks come complete with ID3 tag information. This includes artist, title, album, genre, track length etc.

We send you an order dispatch email when your order/products are sent out from our warehouse. Estimated delivery times are as follows:

UK Standard and Recorded : 2 - 7 working days
Europe: 4 - 6 working days
Rest of World: 5 – 10 working days
Artwork orders may take up to 2 weeks longer than the times stated above.

If an item in your order is a pre-order product, then the item will be dispatched on the day it is released. The release date will be clearly shown on the product detail page on our website, however other in-stock items will be despatched according to your chosen delivery method.

If you have not received your order after the recommended times stated above, please contact us refencing your order ID and we will look into the situation further for you.

* All UK delivery times assume delivery to the UK Mainland (which includes Anglesey and the Isle of Wight). Deliveries to British Forces Post Office address, Northern Ireland, the Scottish Highlands & Islands, Isle of Man, Isles of Scilly and the Channel Islands will take longer, however, UK next day delivery will always be quicker than Standard to these locations.

You can purchase tickets online, often saving you a bit of money if you book in advance! Book your tickets online here.

Of course, you can also purchase your tickets on the door. If you want to skip the queues we recommend you arrive early!

Please note: Student tickets are not currently available to purchase online.

A covered outdoor smoking courtyard is provided with seating, and a food concession can be found outside in the courtyard should you wish to refuel.

We regret tickets cannot be refunded after purchase, as stated in our Terms & Conditions. We may however be able to exchange your tickets for another night at the club.

If you would like to exchange your tickets for another night please contact us referencing your order number and the night you would like to attend.

We don’t require a dress code as such, we only ask that you don’t wear suits or tracksuits. Jeans, t-shirts and trainers are all fine.

Sure, if you can show a valid student card you get £5 off door price!

Currently student tickets can only be purchased on the door. Please ensure you bring your valid student ID. This must display the name of your University along with your name, picture and expiry date.

Address

103 Gaunt Street, Elephant & Castle, London, SE1 6DP (View on map)

Train/bus/taxi

The club is situated behind the University exit of Elephant & Castle tube station. This can be reached on the Northern and Bakerloo lines. We can also be reached by National Rail. Turn left out the station and take the second left, Gaunt Street. You can’t miss us!

If you’re travelling by bus we can be reached by many routes. Please take a look at tfl.gov.uk for further details.

If you’re arriving by taxi ask the driver for Ministry of Sound, Gaunt Street, Elephant & Castle.

Driving here

There are a very limited number of spaces close to the club, however there is a private car park on Newington Causeway.

Getting home

Elephant & Castle underground station opens around 5:30am on Saturday mornings and around 7am on Sunday mornings. Take a look at tfl.gov.uk for full service updates.

Buses run throughout the night and can be picked up from several stops near to the club. Please take a look at tfl.gov.uk for further details.

When taking a taxi home it’s important to stay safe. ACS Cars are on site providing licensed and legal cabs on our behalf, all fully insured with capped reasonable fares.

If you lose a personal item inside the club please contact a member of staff who will be able to assist you. If you’re reading this from home having already lost an item in the club please give us a call on 0870 060 0010 or send us an email.

Yes, you'll find it to your right after you pass the cloakroom. We also accept payment by card at the ticket office and our bars.

To arrange VIP entry to the club, please fill out our VIP form including your phone number. We’ll give you a call to plan your visit.

ID

Ministry of Sound is strictly an 18+ venue. There will be no exceptions. To gain entry everyone will need to show valid ID. Driver’s licence and passports will be accepted.

Upon entering the club

There may be promotional and/or commercial photography, video and/or audio recording of the club, the DJ's and customers. By entering the club, you consent to the filming and recording of your likeness for use by Ministry of Sound. Such consent includes use by Ministry of Sound for any and all purposes in all media.

We’re open Fridays 10:30pm - 6:00am (last entry 4:00am) and Saturdays 11pm - 7am (last entry 4:30am).

The cloakroom can be found on the way in to the club, where upon paying a small fee you’ll receive a ticket. Please note the cloakroom accepts cash only, no cards! If you lose your ticket you’ll have to wait until the end of the night to collect your jacket - No exceptions!

Creating an account with MinistryofSound.com gives you a range of benefits and couldn't be simpler to do.

Simply head over to the Sign In/Register page and follow the below steps...
 

1. Enter the email address you would like to use to log in to your account and click the 'No' button. Click Register.
2. Enter the password you would like to use to log in to your account in future. Click Register.
3. You're done! You'll receive an email from us confirming the successful set up of your new account.

All our subscription emails have an 'unsubscribe' link at the bottom. Please click that link should you wish to remove yourself from our email list. Alternatively, click the following link to unsubscribe from our newsletter; https://www.ministryofsound.com/optoutgeneral.aspx
 

All available releases are displayed on our website. If you can’t see it then unfortunately we don’t stock the album or it may be discontinued.

You may however find the album you're looking for at one of our partner stockists:

- HMV

- iTunes

It happens to the best of us. Simply head over to our Forgotten Password page, enter your email address and we'll send you a new one.

For enquiries regarding the blog please contact Lucy by clicking this link.

We know how important it is to securely store any information that you provide so we maintain the highest levels of security. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information such as your credit card details. Information passed between your computer and our website cannot be read if someone else intercepts it.

This technology includes the following features:

Authentification - Assures your browser that your data is being sent to the correct computer server, and that the server is secure

Encryption - This encodes the data, so that it cannot be read by anyone other than the secure server.

Data Integrity - This checks the data being transferred to ensure it has not been altered You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Our site Terms & Conditions can be found  here..

Ministry of Sound, established in 1991, has grown from a converted bus garage in London to become the world’s biggest dance brand. Today our website offers a vast catalogue of all our industry leading compilations, high-charting albums, cool merchandise, trend-setting artwork, and tickets to our world famous club.

If you run a website, blog or popular Facebook/Twitter page you can get involved in promoting our products and earning commission by joining our affiliate program.

We take care of our affiliate partners and offer generous commission of up to 10% on every sale.

The Ministry of Sound affiliate program is run through Affiliate Window - the leading affiliate network in the UK - and is committed to assisting the performance of both merchants and affiliates.

By joining our program you will receive:

 - Generous commission
 - 30 day referral window
 - Regular newsletters detailing our latest releases and offers
 - Regularly updated banners and text links
 - Regularly updated product feed
 - Exclusive offers upon request
 - Experienced affiliate manager

If you would like to be a proud partner of Ministry of Sound, join today!

Ministry of Sound

Please send an email to demos@ministryofsound.com with your demo along with clear contact details. Your music must be in a YouTube or Zippyshare link for ease of listening.

Hed Kandi

Please send an email to hedkandi@hedkandi.com with your demo along with clear contact details. Your music must be in a YouTube or Zippyshare link for ease of listening.

Global Underground

Please upload your demo using the drop-box at GU’s SoundCloud account.

For information regards MoS branded products (Hi-fi’s, car stereos, MP3 players, hair straighteners) please contact our product support line on 0871 230 0790 or send an email.

Failing this please contact the retailer you purchased the item from.

Please see our Privacy Policy here.

Please see the site Terms & Conditions here.

Read about working for Ministry of Sound and review our current opportunities and submit your CV on the recruitment web site.