FAQs

Frequently Asked Questions

Audio S Plus
Where will I find support for my Audio S Plus speaker?

For technical support please email our support team and provide your model Name and Product Code at supportaudio@ministryofsound.com
The model name and Product code is found on the bottom of the unit (underneath the strap)

How do I connect my Audio S Plus speaker to a Bluetooth device?

Your Audio S Plus Speaker is ready to connect to your BT device from 1st power on:
To turn your speaker on press and hold the power button until a tone is heard.
The logo LED on the top of your unit will blink blue. On your Bluetooth device turn on Bluetooth and scan for devices.
Select Audio S Plus on your Bluetooth device.
The logo LED will now flash blue twice every 2 seconds and you will hear a beep confirming connection, your speaker will be ready to play music.
You can pair additional devices with your speaker.

How do I connect devices to my Audio S Plus speaker using the line in?

Connect the speaker to your device using a 3.5mm line in cable (not supplied)

NOTE: If a Bluetooth device is connected to the Audio S Plus Speaker while playing audio from an auxiliary connection, the Bluetooth device will take priority and the stream from the auxiliary device will stop.

How do I pair additional bluetooth devices to my Audio S Plus speaker?

Pair and store up to 7 devices in your Audio S Plus speakers memory

Pairing additonal devices

After you pair your 1st device (see 'How do I connect my Audio S Plus Speaker to a Bluetooth device), follow these steps to pair more:
Turn your Speaker on
Short press of the Pair Button, it will now be blinking blue to indicate it is ready to pair
On your Bluetooth device turn on Bluetooth and scan for devices
Select Audio S Plus on your Bluetooth device
The logo LED will now flash blue twice every 2 seconds and you will hear a beep confirming connection, your speaker will be ready to play music

Reconnecting a device

To reconnect to previously stored device:
Turn your Speaker on
On your Bluetooth device go to the Bluetooth menu and select Audio S Plus Speaker from the list of available devices

Clear paired devices

Press and hold '+' and '-' volume buttons together for 5 seconds to clear paired devices from the memory

Why won't my Bluetooth device connect to my Audio S Plus speaker?

If your Bluetooth device is not connecting to your Audio S Plus Speaker, please check the following:

Make sure your device is paired with your speaker and Bluetooth is active (see "How do I pair additional Bluetooth devices with my Audio S Speaker)
Your device may be out of range, try placing it closer to the speaker
It could be interference, make sure your BT device and speaker are not too close to other wireless sources

Can I use NFC to connect my Bluetooth device?

Yes you can use NFC (Near Field Communication) enabled devices to make an instant connection to your Audio S Plus Speaker:

Ensure your device is NFC enabled and that it is turned on
Turn your Speaker on
Hold your NFC enabled device directly above the NFC logo on top of your Speaker
A tone will be heard to confirm the connection

NOTE: NFC connection can only be made if no other device is connected to your speaker

Can I use my Audio S Plus speaker as a speakerphone?

Yes, to use your Audio S Plus as a speakerphone turn your speaker on and connect your BT device
An incoming call will be heard through the speaker as a ring tone and the logo LED will flash purple
Press the pair button to answer and press again to end a call
To reject a call press and hold the pair button
Press the volume +/-buttons to mute (logo LED will be purple) /unmute (logo LED flashes purple) voices during call.

How do I charge my Audio S Plus Speaker?

Use the provided USB cable and adapter to connect to a power (mains) outlet.  You can also plug into the USB port of a laptop or PC to charge. The USB wall charger is supplied with interchangeable UK/EU/US plug pins

How will I know when I need to charge my Audio S Plus speaker?

The Power and Battery Charge LED is on the side of your unit:

50% charge = Half white/ half red
Low charge = Red
Once LED flashes Red plug in your charger to ensure unit does not power off.

How do I reset my Audio S speaker?

If your Audio S Speaker cannot be operated when it is turned on or will not turn on (and low charge is not the reason) you will need to reset your unit.
Push the Reset button (located on the side of unit next to micro USB) with a pointed object such as a pin.
The speaker is reset and turns off.

I have 2 Audio S Plus speakers - How do I play them in stereo?

If you have two Audio S Plus speakers you are able to connect them wirelessly and stream your music to both turning them into a left and right speaker:

Press and hold power button on each speaker to turn on. Connect your 1st speaker to your Bluetooth device.
Long press the Pair button (2-3 seconds) on your 1st speaker until you hear a tone which will repeat to confirm available to pair with the 2nd speaker.
Long press the Pair button (2-3 seconds) on your 2nd speaker until the same tone is heard. A tone will be heard simultaneously from both speakers when stereo connection is ready.
The speakers are now connected and the Bluetooth device will play to both.

Audio On Plus
Do the Audio On Plus headphones use batteries?

There is a rechargeable battery inside the headphones

Can I listen to music even if the battery has run out?

Yes you can. Just plug the headphones to your music device/phone with the headphone cables, as you would with a wired headphone set.

What Apple & Android products are compatible with Audio On Plus headphones?

The earphones will work with all but the remote control functionality will differ dependent on device used.

Does the Audio On Plus work with other smartphones?

Yes but as above the remote functionality will differ between an Apple device and Android device.

How do we charge the Audio On Plus headphones?

Use the provided USB cable to charge your headphones.  Plug the USB cable into a laptop or PC or use with a USB wall adaptor.

What do we do if the gesture control does not work?

The headphones come with a cable that had a remote on it. This would only occur if your battery was flat.

Are there buttons for the volume & switching between tracks as well as gesture control?

You can use the optional wired controller. Plug into your headphones to use the inline remote.

Audio In Plus
Do the Audio In Plus Earphones use batteries?

There is a rechargeable battery inside the headphones

How do we charge the Audio In Plus headphones?

Use the provided USB cable to charge your headphones. Plug the USB cable into a laptop or PC or use with a USB wall adaptor.